https://www.nzherald.co.nz/business/air-new-zealand-complaint-logjam-wait-of-up-to-8-weeks-for-email-reply-after-seating-botch-up/KBE4NLP7SVCLJ6J452MWGJJD6M/
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Air NZ: 'At the moment our email response time is definitely not where we want it to be.'
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