https://techcrunch.com/2022/11/21/get-your-product-and-customer-success-teams-on-the-same-page-to-improve-net-retention/
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11/21/22 at 5:15am
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TechCrunch
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Ram Iyer
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The "old way" — where you kept product teams hidden away while customer success dealt with delivering bad news — no longer works.
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