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1/30/23 at 9:00am
Organization
The Guardian
Author
Anna Tims
49 words
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Comments
New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile
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https://www.theguardian.com/money/2023/jan/30/poor-customer-service-costs-uk-firms-billions-so-why-cant-they-get-it-right
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