https://www.ndtv.com/india-news/dukaan-ceo-replaces-90-of-customer-support-staff-with-ai-chatbot-internet-angry-4197641
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7/11/23 at 1:10pm
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Attributing the decision to prioritising profitability, Dukaan CEO Suumit Shah said customer support costs reduced by 85 per cent.
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