https://www.thehindubusinessline.com/money-and-banking/final-decision-on-customer-complaints-should-be-communicated-in-30-days-rbi-tells-banks-nbfcs/article67689717.ece
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12/30/23 at 8:05am
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BusinessLine
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BL Mumbai Bureau
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RBI directs REs to appoint Internal Ombudsman to improve consumer grievance redress & customer service standards, with decisions communicated to customers within 30 days.
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